Important Things to Know For Your Visit to HMCS Ojibwa
Thank you for taking the time to book a tour of HMCS Ojibwa. If you have any questions prior to your tour, or about the items outlined in this document, please feel free to contact the Museum by phone at 519-633-7641 or by emailing office@projectojibwa.ca. Our staff would be pleased to assist you as best we can.
Ticket Purchase, Cancellation, Refund, Exchange and Access Terms and Conditions
The EMM has defined the policy for purchase of tour tickets and merchandise purchased in the gift store. For the purposes of these policies, all times are considered to be Eastern Standard Time (Daylight Savings Time when applicable). All purchases, refunds and exchanges are deemed to have occurred at St. Thomas, Ontario, Canada. Disputes will be settled using the applicable laws of Ontario and Canada.
1) Submarine Tour Ticket Purchase, Individual and Small Tour Group Tickets
Tickets for HMCS OJIBWA tours can be purchased on-line, by phone or in person up to 5:00 PM EST the day before the desired tour date as follows: On-line: www.hmcsojibwa.ca
By phone: 1-519-633-7641, On-site at either Museum location: 30 Talbot Street, St. Thomas, Ontario, N5P 1A3 Tuesday to Saturday, 9:00 AM to 5:00 PM EST
3 Pitt Street, Port Burwell, Ontario, N0J 1T0 – see Plan Your Visit for hours
Same-day tickets are available on-site in Port Burwell only.
Payment - Individual and Small-Group Tickets
Bookings made through this site will be paid for on arrival at the submarine.
Refund/Exchange of Tickets Purchased
All exchanges/cancellations and refunds must be requested in person at either Museum or by phone at 1-519-633-7641. More than seven (7) Days Prior to Tour Date
Tour tickets purchased more than seven (7) days prior to the tour date may be cancelled for a full refund up to 2:00 PM EST, seven (7) days prior to tour date either in person or by contacting the Museum at 1-519-633-7641. Refunds will be made through the payment method used for the booking. Tickets may also be exchanged for another tour date and/or time, subject to availability.
Cancellations less than seven (7) Days Prior to Tour Date
No refunds will be given for cancellations received less than seven (7) days prior to the tour date. However, tickets may be exchanged for an alternative date and/or time. Please contact the Museum to discuss this option.
Inside the Fence Tour Tickets
Fish Eye Tours generally proceed in all but the most adverse weather. Rain checks for Fish Eye tickets purchased in advance can be given on request (subject to availability).
2) Prices, Product Offerings and Tour Packages
The Museum reserves the right to change prices, produce offerings and tour packages without notice.
Access Policy
The EMM reserves the right to set access limits on age, agility, physical size, and other qualifiers for visitors allowed access to the interior of Ojibwa. HMCS Ojibwa is an artifact and was not, and never can be, fully accessible to all the public.
1) Age Restriction
For the purposes of admissions, children are defined as being under the age of 13. Children under the age of six (6) are not permitted inside the submarine (the Submariner's Tour). Children of any age can tour the outside of the submarine (the Fish Eye tour). The Museum reserves the right to confirm the age of any child who appears in the opinion of the Museum to be outside the designated ages of 6 to 12 to qualify for children's ticket prices. Tickets purchased in breach of this policy will not be honoured or refunded.
Each child between the ages of 6-12 must be accompanied by parent or guardian (over the age of 18). Visitors between the ages of 13-16 must be accompanied by an adult, although one adult may accompany up to 4 children in this age group.
2) Agility
HMCS OJIBWA was designed as a war ship and as such was intended for active duty naval personnel. All visitors to the inside of the submarine (the Submariner's tour or the Greater Depths tour) must be able to demonstrate sufficient agility to climb stairs, navigate oval and round hatches, and narrow companionways and stairs unaided. The nature of the vessel precludes the use of wheelchairs, walkers and some mobility aids. Other mobility aids will be assessed on a case by case basis.
To maintain appropriate agility, hands must be free at all times. The Museum reserves the right to limit carry-on items.
3) Physical Size
The EMM reserves the right to limit access to individuals where physical size may cause a safety issue for the visitor in question, other museum visitors, or museum staff.
4) Impairment
Impairment may pose a safety risk to the potential visitor, other museum visitors, and/or museum staff. Museum staff reserves the right to restrict or deny access to any
visitor exhibiting signs of impairment from alcohol, drugs, or any other substance.
5) Dress Code
All visitors to the submarine will be asked to comply with an appropriate code of dress for safety and agility.
Mandatory: Shoes; pants/shorts/skirts/dresses; shirts
Due to the nature of the vessel, the Museum recommends that the following articles NOT to be worn aboard the submarine: Flip flops, sandals, open-toed shoes, high heeled shoes, platform shoes; Very short or tight skirts or dresses that restrict movement; Loose jewelry or accessories; Baggy and/or loose clothing
Prohibited: Large bags, backpacks
Food and Beverages
No food or drinks may be taken aboard the vessel except where provided by the Museum.
